THE STUBBORN CLIENT

As a professional providing various services to the community, I have been given an insight on how different people are when it comes to business management. One thing that never changes are good business practices. These practices may be different from one business to the next, but they all have the same gist. Some people don’t understand these basics and never will, no matter how many times you repeat it.

A few months back I stopped working with a client that just would not understand nor accept good advice. This individual owned a restaurant in the state of New York, one of toughest markets in the country. Over $2,000,000.00 was invested into the business and the soft opening showed promise of an income producing restaurant. This honeymoon did not last past the first month the restaurant was open for business.

Although all the employees hired had prior experience in the service industry, the restaurant owner did not feel the need to establish rules and procedures for them. The owner assumed everyone is an adult and should know what to do without being told how to do it. I suggested we implement systems for the business, with emphasis on an operations manual, but all my suggestions were rejected.

The client felt I wasn’t helping the business make money, but rather giving them more work they felt was unnecessary and burdensome. The owner specifically did not like the part of not getting a steady paycheck for the first 6 months of business, until the restaurant could actually turn a profit after all start up costs and expenses were paid for. The client felt the owner should get paid before bills and employees, and the moment I challenged this notion, the client began to shut down and essentially block out all of my advice.

After 3 months, the restaurant was losing over $10,000.00 every month, and lost all of its employees. Eventually the restaurant closed 6 months after opening, owing more than $400,000.00 in outstanding bills. This could have been avoided had the client listened to advice. This restaurant had a dance floor and a mechanical bull, in an area surrounded by 7 colleges and dozens of high schools. It had everything necessary for success except systems for business management.

As a business consultant, you will encounter many people who feel like your advice is unwelcomed and unnecessary. Not everyone will take you serious, especially if you are a female that looks like a teenager, like me. Dealing with these stubborn clients can be very difficult, but looking at them like a learning experience can prove to beneficial in the long run. Every client is a learning experience, and you must take everything in and build from that. You might just develop the skills needed to deal with others who are the same way or in the same predicament, making you the winning party in a bad situation. Have you ever dealt with a problem client? Let me know your story and what did you learn from it.

Inspirational Quote of the Day

Jim-rohn-PASSES-AWAY

 

“If you don’t design your own life plan, chances are you’ll fall into someone else’s plan. And guess what they have planned for you? Not much.”

 

― Jim Rohn

 

Enhanced by Zemanta

School of Wash Small Business Big Game Round 2 Giveaway

school of wash
This giveaway is Hosted by Jenn, Mom of Two Munchkins
AND
Sponsored by School Of Wash
School of Wash is a Mother-Daughter owned company that originated when the 11 year ols  daughter started selling the bath products her mother made for her at summer camp without her mothers knowledge.  Read their full story here.  The products are all Paraben-free, Talc-free, SLS-free, Sulfate-free, Sodium Chloride-free, and every order is made FRESH!  Try to find that in a product you buy at the grocery store or a big box store. 
big game
 
School of Wash has made it to Round 2 of the Intuit Small Business, Big Game contest but needs your help.  Show them some love and vote for them.
Enter the giveaway below for your chance to win an awesome Halloween Themed Prize.  The prize will be a Trick-or-Treat Pumpkin filled with seasonal scented spritzers from School of Wash. 
Jenn, Mom Of Two Munchkins was provided with a free sample of this product to review, and was under no obligation to review it.  Nor was Jenn, Mom Of Two Munchkins under any obligation to write a
positive review or sponsor a product giveaway in return for the free product.
Jenn, Mom Of Two Munchkins and BxChe@psk@t3 are not responsible for shipping of prize.  School Of Wash  has the sole responsibility for shipping of prize.  Prize value is approximately $330.

Other giveaways you can enter:

Canon imageCLASS MF4450 Laser Multifunction Printer with 33.6 Kbps only $109.99 (72% Off!!!)

The imageCLASS MF4450 is a reliable, multifunction solution for any home or small business office. It offers Canon’s renowned quality and durability along with a variety of features aimed at improving office efficiency.

  • Advanced Print Modes: WaterMark, Poster, Toner Saver, and Page COmposer
  • Print and Copy up to 24 ppm
  • Quick First Print Mode provides first print out in 6 seconds
  • 250-sheet front loading paper cassette plus single-sheet multipurpose tray
  • Single Cartridge System for cost efficient supplies replenishment

List Price: $395.00

Deal Price: $109.99

Click here for Canon Laser Printer

Enhanced by Zemanta